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Support and Contact
Help with the Betk Fix app and the home-maintenance service.
Service provider: Ali Zoabi
Frequently asked questions
How do I order a service?
In the app: choose the service, describe the fault, and check the date, time and full price before you confirm. You can also contact us by phone or WhatsApp.
How do I sign in to the app?
Enter your phone number, then the one-time code you receive on WhatsApp. There is no password.
I did not receive the sign-in code
Check that the number is correct and has WhatsApp, and wait a minute before asking for a new code. If it still does not arrive, call us.
How do I cancel an order or a subscription?
In any way you choose; your name and ID number are enough. Details on the Cancel a Transaction page and in the Cancellation Policy (in Arabic and Hebrew).
The fault came back after the repair
Every job has a 30-day warranty. Tap "The fault came back" on the order screen, or contact us, and we will come back and fix it free of charge.
How do I delete my account?
See the steps on the Account Deletion page.
We confirm every request within one business day. The service is provided in Arabic and Hebrew; see section 20 of the Terms of Use (Arabic) or Hebrew.