Account Deletion

You can ask at any time to delete your account in the Betk Fix app (بيتك فيكس) and the information linked to it, even after removing the app from your phone.

Two ways to request deletion

1. In the app: Settings → Delete account.
2. From here: send a WhatsApp message or call +972 54-657-5880, preferably from the phone number registered on your account, and write: "Delete my Betk Fix account". We may ask for a short confirmation to make sure the request comes from you.

What is deleted permanently

Your name, phone number, address and map coordinate point, photos of the fault, device and notification identifiers, ratings and complaint texts.

What is kept without identifying details, and why

Invoices, payments and the financial records of orders are kept with no name, phone or address, because tax and accounting laws require them to be kept for 7 years. The record of your acceptance of the terms is kept the same way, as evidence of what you accepted.

Timing

Deletion starts within 7 days of your request and is completed within 30 days. If you have an active order, an active subscription or an unsettled balance, we let you know before acting. Deleting the account does not cancel a subscription: to cancel, see Cancel a Transaction.