This English text is a translation provided for convenience. The binding versions of this policy are the Arabic and Hebrew texts linked above. If the translation and a binding version differ, the binding version prevails.
This policy was drafted under the Israeli Protection of Privacy Law, 5741-1981, as amended by Amendment 13 (in force since 14/08/2025), the Consumer Protection Law, 5741-1981, section 30A of the Communications (Telecommunications and Broadcasting) Law, 5742-1982, and the requirements of the app stores. A published version is never edited (section 18).
0) Provider details - the controller of the database
| Field | Value |
|---|---|
| Trade name | Betk Fix · بيتك فيكس |
| Controller of the database (בעל שליטה במאגר מידע) - the business | Ali Zoabi (علي زعبي · עלי זועבי) |
| Legal form | Exempt dealer (עוסק פטור) |
| Full legal name | Ali Zoabi |
| Business number (מספר עוסק) | 203350103 |
| Registered address | Kafr Manda - Al-Ma'abara (כפר מנדא - אלמעברה) |
| Customer service phone | 054-657-5880 |
| Privacy protection officer (ממונה על הגנת הפרטיות) | Ali Zoabi · 054-657-5880 (section 17) |
| Infrastructure provider (holder on our behalf) | Ralabase · data center location: Falkenstein, Germany (a member state of the European Economic Area) (section 9) |
| Website and app | betakfix.com · il.co.betakfix.app |
| App developer | Qinova · qinova.net · Methkal Zidane · 052-644-4414 |
1) Who processes the information and whom to contact
1.1 The controller of the database - the party that decides the purposes of processing - is the provider listed in the table above, and it is the provider who is responsible to you under this policy.
1.2 Qinova, the app developer, is not the controller of the database and does not decide the purposes of processing. To the extent it needs access to information to maintain the software, it acts as a holder (מחזיק) on our behalf, under a written agreement (section 8).
1.3 Contact us about anything concerning your information: by phone at 054-657-5880, or through the "Contact support" screen in the app. We undertake to answer every request within 30 days of receiving it.
2) What information we collect
| What is collected | Examples |
|---|---|
| Identification and contact | Name, phone number, town |
| Service address | Address, access details, a map coordinate point (section 5) |
| Order details | Type of service, description of the fault, date and time of the visit, status, technician's notes |
| Photos of the fault | Photos you upload, and "before/after" photos taken by the technician (section 6) |
| Payment and collection | Order amounts, receipts and invoices, subscription payments and their dates |
| Consents | The version number you accepted, the language it was shown to you in, the time of acceptance and a copy of the text; and marketing consent |
| Requests, ratings and complaints | Technician rating, complaint text, correspondence with support |
| Call recordings | Calls with customer service, if recorded (section 21 of the Terms of Use) |
| Technical data | Device type and operating system, app version, notification identifier, logs and IP addresses |
| Belonging to a protected group | Disability, age 65 or over, new immigrant - only and solely if you choose to tell us, in order to receive an extended cancellation period |
We do not collect or ask for: an ID number (except to issue an invoice as required by law, or to identify you in a cancellation notice as section 14I(c) of the Consumer Protection Law requires), medical information, or credit card details or a direct debit authorization - because payment is collected in cash.
3) Purposes of processing
We process information only for the purposes listed below, in accordance with section 8(b) of the Protection of Privacy Law:
| Purpose | Information used |
|---|---|
| Opening an account and verifying sign-in with a one-time code | Phone, technical data |
| Receiving, pricing and assigning an order to a technician | Address and coordinate point, fault description, photos |
| Carrying out the work and getting the technician to the right place | Address and coordinate point, phone |
| Providing the 30-day warranty and handling "the fault came back" - free of charge and without using subscription quota | Order details and photos |
| Recording the coordinated time and the actual arrival time, so that your rights under section 18A of the Consumer Protection Law can be exercised | Order details, coordinate point, status times |
| Invoicing, collection and accounting records | Name, payment details |
| Managing the subscription, its quota and its cap | Subscription and order details |
| Handling complaints, resolving disputes and defending legal proceedings | Any of the above, only as far as needed |
| Proving your acceptance of the terms and of their version | Consent records |
| Information security and fraud prevention | Logs, technical data |
| Marketing | Phone and e-mail - only in accordance with section 13 |
There is no use not listed here. We do not sell, rent or share your information with advertisers.
4) Legal basis - what you must provide and what happens if you do not
You are under no legal obligation to give us information. You provide it of your own free will and with your consent. The table below shows what is needed for which purpose and the result of not providing it:
| Item | Required? | Result of not providing it |
|---|---|---|
| Phone number | Required | An account cannot be opened - sign-in works with a one-time code |
| Location (GPS) or exact address | Required for an order | We cannot assign a technician, so no service can be ordered |
| Fault description | Required for an order | We cannot price or assign the order |
| Full name | Required for the invoice | We cannot issue an invoice as the law requires |
| Photos of the fault | Optional | The order goes ahead; the price estimate may be less accurate |
| Rating, complaint and feedback | Optional | No effect at all on the service |
| Belonging to a protected group | Entirely optional | No effect at all on price, priority or service; it is needed only if you want an extended cancellation period (section 7 of the Cancellation Policy) |
| Marketing consent | Entirely optional | No effect at all on the service, the price or the subscription |
You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before it, and does not apply to information we must keep by law (such as accounting records) or need as evidence in existing proceedings.
5) Location (GPS)
5.1 What is collected: a coordinate point (longitude and latitude) for the service address, at the moment you create an order and confirm its location; and the technician's location while the order is being carried out, to show you their progress toward you.
5.2 Why: many neighbourhoods in Kafr Manda have no exact street numbering. The coordinate point is how the technician reaches the right address the first time, and it is also the basis for measuring the arrival time.
5.3 What we do not do: we do not collect your location in the background, we do not track your movements, and we do not store a route. Collection happens only while the app is open and only when an order is created.
5.4 Your control: you can refuse location permission and enter the address manually; arrival may then take longer. You can revoke the permission at any time in your device settings.
5.5 Retention: the coordinate point is kept as part of the order record (section 10), for warranty, complaint handling and accounting. The technician's location is deleted when the order is closed.
6) Photos of the fault (before/after)
6.1 Photos you upload, and photos the technician takes with your consent before and after the work, are used only and solely for: accurate pricing, recording the condition of the property before and after the work, proof of completion, handling complaints, and providing the warranty.
6.2 We do not use them for marketing or advertising and we do not publish them, unless we ask and you give separate and explicit consent, which you may withdraw at any time.
6.3 A request to you: avoid photographing people, documents or details that are not needed to describe the fault.
6.4 Photos are encrypted at rest, and access to them is limited to the technician assigned to that order and to the support team.
7) To whom we disclose information, and why
| Recipient | What is passed on | Why |
|---|---|---|
| The technician assigned to your order | Your name, phone, address and coordinate point, the fault description and photos | To carry out the work - they receive nothing about your other orders |
| Infrastructure and storage provider (Ralabase) | All stored information, as a holder on our behalf, under a written agreement | Running the server and backups (sections 8-9) |
| Messaging and notification provider | Phone number or device identifier, and the notification text | Sending the sign-in code and status notifications |
| The app developer (Qinova) | Limited technical access for maintenance and fixing faults, as a holder on our behalf | Software maintenance |
| Accountant and tax authorities | Invoice and payment details | Required by law |
| A court or competent authority | Exactly what is requested, in the narrowest scope | Required by law |
Any other disclosure requires your explicit and separate consent.
8) Holders and processors on our behalf
8.1 Every outside party that processes information for us is a "holder" (מחזיק) as defined by law. The controller and the holder are each responsible for information security - engaging a holder does not transfer our responsibility toward you.
8.2 Every holder works under a signed written agreement that sets out the purposes of processing, the permitted operations, information-security duties, a ban on using the information for any other purpose, and a duty to return or delete it when the engagement ends.
8.3 If you ask to see information kept by a holder, we refer you to the holder and instruct it in writing to let you see it, as section 13A of the Protection of Privacy Law provides.
9) Where information is stored, and transfer outside Israel
9.1 Information is stored on a dedicated server that we host ourselves, located in Germany, a member state of the European Economic Area, and operated for us by Ralabase as a holder on our behalf. The data center location and country are listed in the table in section 0 and always shown on the privacy page in the app.
9.2 Because the data center is outside the State of Israel, transfer and holding are carried out under the Protection of Privacy Regulations (Transfer of Information to Databases Outside the State's Borders), 5761-2001, and under a written agreement that binds the provider to a level of protection no lower than that required by Israeli law and forbids it to use the information for its own purposes.
9.3 Any change of infrastructure provider or of the data center's country is a material change to this policy and is subject to the advance notice in section 18.
10) Retention periods
| Type of information | Retention period | Reason |
|---|---|---|
| Account details (name, phone, town) | As long as the account exists | Managing the contract |
| Orders and status records | 7 years, de-identified after the account is deleted | Warranty, complaints, limitation periods and accounting |
| Invoices and payments | 7 years | Bookkeeping duty - cannot be waived |
| Photos of the fault | 12 months from closing the order | Proof of completion and warranty |
| Coordinate point of the service address | As part of the order record | Arrival, warranty and complaint handling |
| Technician's location during the order | Deleted when the order is closed | Not needed afterwards |
| Records of legal consents | The whole contract period + 7 years, and after the account is deleted - de-identified | The only evidence of what you accepted and in which language |
| Call recordings, if recorded | 24 months; and from 22/03/2027 - at least two years for a call that led to a transaction, and at least six months if it did not | Records and complaint handling; from that date - the recording and retention duty in section 16D of the Consumer Protection Law, which applies to the subscription as an ongoing transaction for repair and maintenance services with total payments of at least 750 ₪. On request, you receive a copy of every call you took part in and a list of call dates - within 10 business days and free of charge |
| Support correspondence and complaints | 3 years from closing the request | Repeat handling and defence in proceedings |
| Technical and security logs | 90 days | Security and fault diagnosis |
| One-time codes (OTP) | Minutes | Security |
At the end of each period the information is deleted or de-identified, and no information is kept without one of the purposes in section 3.
11) Information security and security incidents
11.1 Self-hosting means that responsibility for information security rests with us directly. Among other measures we apply: encryption of data in transit (HTTPS/TLS) and at rest; separation of permissions by role (customer / technician / management); restricted server access; two-step verification for management access; logging of sensitive administrative actions; and regular encrypted backups that are tested from time to time.
11.2 A technician sees only the order assigned to them, not your order history.
11.3 If a serious security incident involving your information occurs, we report it to the Privacy Protection Authority (הרשות להגנת הפרטיות) as the law requires, and we also notify you if the incident may put your information at real risk or if the Authority instructs us to, explaining what happened and what you may want to do.
12) Your rights - access, correction and deletion
12.1 You may at any time see the personal information we hold about you. In accordance with section 13(b) of the Protection of Privacy Law, we give access in Hebrew, Arabic or English - as you choose.
12.2 If you find that the information is incorrect, incomplete, unclear or out of date, you may ask us to correct or delete it. We act on your request, update the information, and notify the correction to anyone who received that information from us. If we refuse, we tell you so in writing with our reasons, and you may apply to the court.
12.3 Full deletion is possible subject to what the law requires us to keep (sections 10 and 14). We do not promise a deletion that would breach a legal record-keeping duty - and we will not make you a promise we are not entitled to keep.
12.4 Withdrawing a consent you gave (marketing, location, photos, publication) - at any time, without affecting the lawfulness of processing carried out before.
12.5 An additional right: you may demand in writing that we do not use your information for direct mail (דיוור ישיר) and that information about you be deleted from a database used for direct mail (section 17F of the Law). We act on your demand and confirm to you in writing that we have done so.
12.6 How to apply: in the "My profile → My information" screen in the app, or by phone at 054-657-5880. We answer within 30 days. We may ask to verify your identity before acting - for your protection.
12.7 If you believe we have infringed your rights, you may file a complaint with the Privacy Protection Authority and apply to the court at any time.
13) Direct marketing and marketing notifications
13.1 Operational notifications - the sign-in code, order confirmation, technician assignment, "the technician is on the way", completion of the work, the invoice, quota reminders, payment reminders, notice of the end of the subscription period, and cancellation confirmation. These are not advertising: they are part of performing the contract between us and are sent as long as the account or subscription is active - even if you refuse advertising.
13.2 Marketing notifications - offers, new services and benefits. We send them only if you gave explicit prior consent, or in accordance with section 30A(c) of the Communications (Telecommunications and Broadcasting) Law, 5742-1982 - that is, only if you gave us your details during a purchase, we told you they would be used to send advertising, you were given a chance to refuse and did not, and the message concerns a similar kind of service.
13.3 Unsubscribe at any time, free of charge. Every marketing notification includes a simple way to unsubscribe. You can also unsubscribe in the "Settings → Notifications" screen in the app, or by telling us through any contact channel. Unsubscribing costs nothing, and you may do it in writing or in the same way the notification was sent - as you choose.
13.4 End of the contract = unsubscribe. If you cancel the subscription or the contract ends, you are treated as having given a refusal notice at that time, and we stop sending you advertising without you having to do anything (section 30A(d)(2) of the Law).
13.5 Before any marketing phone call we check the number against the database restricting marketing calls (המאגר להגבלת פניות שיווקיות) run by the Consumer Protection and Fair Trade Authority (sections 16B-16C of the Consumer Protection Law), and we do not call a number registered there.
13.6 We do not put a marketing offer inside an operational notification.
14) Deleting the account - what is deleted, what is kept, and why
14.1 You can delete your account from within the app (Settings → Delete account) or at betakfix.com/delete-account, even after removing the app from your device.
14.2 Deleted permanently: your name, phone number, address and coordinate point, photos of the fault, device and notification identifiers, ratings and complaint texts.
14.3 Kept in de-identified form (no name, phone or address, linked only to an internal identifier): invoices, payments and the financial records of orders - because tax and accounting laws require them to be kept for 7 years; and the record of your acceptance of the terms, as evidence of what you accepted and in which language.
14.4 Timing: deletion starts within 7 days of your request and is completed within 30 days. If you have an active order, an active subscription or an unsettled balance, we let you know before acting and give you the chance to settle it first. Deleting the account is not a notice cancelling the subscription - to cancel the subscription see section 13 of the Subscription Terms.
15) Cookies on the website
The app uses no advertising cookies. On the website betakfix.com we use necessary cookies to run and secure the site - these need no consent; analytics or marketing cookies are activated only with your explicit and separate consent in the consent bar, which you can withdraw at any time on the "Privacy settings" page.
16) Minors
The service is intended for people aged 18 and over. We do not knowingly collect information about anyone under that age; if we find out that we have, we delete the information immediately.
17) Privacy protection officer
We have appointed a privacy protection officer in accordance with section 17B1 of the Law. Contact: Ali Zoabi · 054-657-5880. You may contact the officer directly about anything concerning your information and the exercise of your rights.
18) Changes to this policy
18.1 Every version of this policy is kept in the system with its number, its effective date and the language it was shown to you in. A published version is never edited.
18.2 Any material change - a new purpose of processing, a new recipient of information, a longer retention period, or a change of the data center's country - is delivered to you at least 30 days in advance, in a personal and separate notice, and the version you accepted remains available for you to view and download.
19) Language of this policy
This policy is published in Arabic and in Hebrew. The binding text is the text in the language in which the policy was shown to you and in which you accepted it, as kept in the system; if there is a conflict on a material point, the provision in the text you accepted prevails, and on a point for which you did not accept a text, the interpretation most favourable to you prevails. You may access your information in Hebrew, Arabic or English, as you choose (section 12.1). This English translation is provided for convenience only.
Contact: see the table in section 0 · betakfix.com
Version of this document: 2.0 · Last updated: 12/11/2026 · Binding versions: Arabic · Hebrew